Business Media Alert: Latest episode of BMO Bank of Montreal-PROFIT Magazine "Business Coach" podcast unveiled: "The State of Retail in Canada"
Nov 22, 2007
TORONTO, Nov. 22 /CNW/ - A recent survey of Canadian retailers conducted by PROFIT magazine showed that half of the stores visited by its mystery shoppers failed to achieve at least a "C" grade for their customer service. In several cases, retail staff not only lost a potential sale that day, but did things that would ensure the shopper would never return in the future. Thankfully, PROFIT also found retailers who delivered the kind of service that leads to higher sales and repeat business. One of its secret shoppers was Andrij Brygidyr, president of A&A Merchandising, a provider of various services for retailers, including merchandising, point-of-sale display design and secret shopping. The Business Coach podcast, now available online, welcomes guest Andrij Brygydir to discuss the ups and downs of retail in today's economy. Rated as one of the top podcasts available for download during the run of its first series of episodes on Apple iTunes, the new Business Coach episodes offer new insight and information in an updated format to help small business owners run their business better. Since October 2007, Business Coach episodes have been regularly available on iTunes, as well as at http://www.bmo.com/podcast and http://www.PROFITguide.com. Previous releases include: "Lessons from the Dragons' Den," "Economic Outlook," "Building an advisory board," "Family business," "Wealth building for entrepreneurs," "Better Workplaces," and "The Business Case for Social Media." Further episodes are scheduled for release on December 4th and 18th. The Business Coach podcast is offered in both English and French, with the English language interviews hosted by Ian Portsmouth and broadcaster André Hains. About PROFIT Magazine PROFIT: Your Guide to Business Success offers news, strategies, tips, interviews and other resources to entrepreneurs leading Canada's fastest-growing companies. Each year PROFIT - which currently reaches more than 300,000 readers nationally - hosts a number of events that bring together business leaders in the fast-growth segment and champions the interests of those leaders. PROFIT was founded in April 1982 as Canada's first national magazine geared to entrepreneurs. Visit PROFITguide.com.
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